A Company That Cares
My initial trip today covered 330 miles, a little longer than an average day, but nevertheless it was a pretty easy trip. I picked up the students at the camp in the Pocono Mountains that I had taken there on Wednesday, and brought them back to their school near Philadelphia.I had just finished my paperwork and was still sitting in the drivers' room at work, looking over my trip info for next week, when my boss rushed in and asked if I could do an emergency run yet today. One of our coaches had broken down in Atlantic City, and they weren't sure they could get it fixed in time to bring passengers home from a casino there.
Well, I didn't have many hours this week, so I agreed to do it. By the time I left the terminal a few minutes later, they had gotten the other coach on the road again, but were concerned that it might break down again and leave the passengers stranded. So my instructions were to head for Atlantic City, and when I met up with the returning coach, turn around and follow it the rest of the way home, just in case there was another problem.
We met near the Walt Whitman Bridge just outside Philadelphia; they weren't having any more problems, so I turned around and followed them the rest of the way home -- entirely uneventful. What was interesting is that the passengers never knew about the problem, and never knew another coach was following them in case they broke down. (The initial problem occurred when the coach was empty.) But it's a good illustration of the integrity of a company that cares about their customers to that degree, that they were being shadowed, unaware, "just in case." It's one of the reasons I like working for Hagey Coach. I know they're there to support both me as a driver, and my passengers as customers. They care. And today, the passengers didn't even know!
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